Join Our Head Office

We are developing a bespoke hospitality offer that can provide an experience level to all visitors to your venue. We will be specialists in creating the right concept and service to deliver a best in class offer for venues and their spectators.

Our new hospitality business will be built on market knowledge and coupled with over 30 years of industry experience, we will have a methodical and informed approach to venues that ensures effective and deliverable business decisions are made to exceed our clients’ expectations.

The Head of Hospitality is a senior management position within Freemans Event Partners. The person is responsible for overseeing and managing all aspects of the hospitality operations within in the UK and European market. This role requires a combination of strong leadership, organizational skills, commercial and financial controls. The person will be responsible for delivering our 5-year strategic business goals for Hospitality

MAIN DUTIES AND RESPONSIBILITIES

The Head of Hospitality is responsible for leading and managing all hospitality operations to ensure a seamless and exceptional guest experience. This includes overseeing pre event communications with our clients and outlet builds, concept development, food and beverage procurement and delivery, strong P&L controls and best practices and any other company or client requirements. This is a new department within in our rapidly growing business, so a strong Hospitality knowledge and industry know how is a vital for success. Our Hospitality operation will range from temporary marquees and events to permanent venues such as stadia.

Leadership and Team Management:

• Implement company SOPs for this business entity.
• Be at the forefront of all client requirements.
• Provide strong leadership to all hospitality staff.
• Develop a model to ensure a perfect Recruitment , train, and develop team process is in place for all levels of your team.
• Set performance expectations and provide regular feedback through 1;1 meetings and KPIs for leadership team.
• Foster a positive and collaborative work environment.

 

Commercial Requirements:

• identify strategic opportunities to help capitalize on company investments and implement marketing plans for all the portfolio assets.
• Work closely with Board and Directors to assist in the development of long range plans, group goals and growth objectives.
• Work with our clients Sales and Administration to set sales strategy in line with the company and clients goals and objectives

 

Operational Controls:

• Oversee the efficient management of day to day operational services, ensuring quality and high standards of service delivery
• Lead and plan an extensive hospitality operation, clearly identify policies for temporary and permanent operations.
• Effectively lead, engage and develop a large operations team, to ensure service excellence and team engagement.
• Control and monitor the financial performance of the business and to maintain costs within pre-budgeted targets.
• Ensure all food is prepared fresh and to a high standard as per service level agreement, Company policy and current legislation.
• Establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.
• Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.

 

Revenue Management:

• Collaborate with the sales and marketing team to maximize revenue opportunities.
• Monitor market trends in tariffs, RPI, competitors and pricing strategies to optimize revenue.
• Implement suitable and sustainable cost-control measures to maximize profitability.

 

Security and Safety:

• Ensure the safety and security of guests and team.
• Develop and implement emergency procedures.
• Monitor and address security and safety issues.

 

Vendor and Supplier Management:

• Negotiate contracts with suppliers and vendors.
• Maintain positive relationships with key suppliers and clients.
• Monitor and control costs associated with supplies and services at file meetings and weekly meetings.
• Gather and analyse guest feedback and implement improvements.

KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED

Previous experience at a senior level in a large-scale Hospitality business.

• Demonstrable experience of leading world class hospitality and events
• A “blackbook” of potential clients
• Excellent customer focus and ability to communicate at all levels.
• Experience of managing a large team and operation within a prestigious environment
• Strong attention to detail and passionate about service and concept development
• Confidence to lead, develop and engage teams.
• Good financial awareness
• Passion and evidence for delivering great event experiences.
• Strong adherence to Food Hygiene and Health & Safety and legislation

ABOUT YOU

• Independent and able to use your initiative to solve
• Resilient, operates well under
• Dependable, honest, good sense of
• Results driven and customer
• Entrepreneurial
• Able and willing to stay away from home