Join Our Concessions Team

Freemans Event Partners are the leading provider of event and stadium public food and beverage in the UK, operating at over 400 events each year. We are currently looking for an Account Manager to join our Concessions Team to plan, manage and oversee events within our busy calendar. You will collaborate with internal stakeholders ensuring we deliver a first-class service for our clients, customers and events as well as maximising the profitability of the event and complying with legislative requirements.

This role will require the candidate to work weekends and stay away from home.

The main duties and responsibilities include;

• Oversee the set-up of each allocated event, liaising with the client, sub-contractors, and suppliers as appropriate, ensuring all units and hire equipment are sited according to plan.
• Monitor all aspects of sub-contractor presentation and performance on event day(s), ensuring company operating standards, policies and procedures are adhered to, directing, and troubleshooting as required.
• Ensure all activity, both front and back of house, complies with client policies, procedures, and safe systems of work for health and safety and food hygiene.
• Oversee the post-event breakdown, ensuring the site is left clean and tidy; all equipment is returned; cash is reconciled and secured; client reports are completed and submitted.
• Provide the Director with a detailed analysis post-event to include compilation and analysis of P&L, sub-contractor performance, efficiency, support equipment, problems encountered, and solutions implemented, suggestions for improvement.
• Assist with credit control as required, resolving issues with clients and sub-contractors to secure payment.
• Collaborate with internal stakeholders to optimise group profitability and client/supplier satisfaction; Logistics to determine product listings/pricing for events and maximise sales through pre-event orders; Catering to allocate desired allocation; Marketing to implement brand placement and maximise consumer experience; Audit to ensure accurate recording and collection of takings.
• Undertake detailed and accurate planning for each event, including forecast P&L; ensure an appropriate variety of consumer offering; allocate, offer and secure sub-contractors; ensure all logistical, staffing, and health and safety requirements are considered and prepared for.
• Provide comprehensive information packs to sub-contractors (including SFC operators) including anticipated attendance and logistical limitations, “must stock lists”, retail tariffs and passes.
• Oversee the welfare of your team at all times (both on and off site), ensuring they are transported safely, appropriately accommodated, receive appropriate breaks, and are treated respectfully.

We are looking for candidates with the following knowledge, experience and skills;

Essential

• Demonstrable experience of effectively leading a team including managing performance, coaching, and handling conflict.
• Excellent communicator with great interpersonal skills and the ability to build effective business and customer relationships.
• Customer focused, driven by achievement and results, with the ability to present and sell an extended service offering.
• Able to demonstrate strong commercial acumen, with a good grasp of profit and loss and the ability to apply to operational decisions.
• Good standard of administrative, numeracy and literacy ability, and fully IT literate (Excel to Intermediate level).
• Proven ability to manage a retail area including presentation, customer service and cash handling.
• Good working knowledge and practical application of Food Hygiene legislation.
• Good understanding of, and commitment to, working within best practice in relation to Health and Safety.
• Full valid UK driving licence.

In return for your hard work, we offer many great benefits…

• 28 day holiday allowance plus bank holidays on top.
• Life cover, income protection, company matched pension scheme and employee assistance programme.
• Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym and retail discounts.
• The opportunity to earn some extra cash by using our refer a friend programme.
• We also have fortnightly team lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!