Join Our Head Office

We are looking for an Operations Manager to plan, manage and oversee operations event delivery for Freemans Event Partners, ensuring we deliver a first-class service for the client and customers. Maximise the profitability of events through detailed effective planning, coordination, communication, and the continuous development of our people.

Freemans Event Partners are the leading provider of event and stadium public F&B in the UK. We operate at over 400 events each year, working in partnership with prestigious sporting and entertainment venues such as Silverstone Circuit and Twickenham Stadium and have established excellent supplier relationships with market-leading partners across numerous platforms.

MAIN DUTIES AND RESPONSIBILITIES

• Establish, implement and communicate the operations policies, processes and measures to ensure the performance of the team meets the needs of division, clients, partners and the wider Group.
• Manage all event projects and the team with planning tools to ensure we have a detailed plan for the event season and external projects.
• Liaise daily with the Head of F&B providing updates on planning projects across all events.
• Hold detailed weekly meetings to report on all events with the Ops Director, Finance Business Partner & Head of F&B and other divisions where appropriate.
• Oversee the day-to-day operational requirements for the on and off-site
• Manage and oversee all aspects of front and back of house operations, ensuring all company operating standards and procedures are adhered to, monitoring performance and directing/coaching/troubleshooting as
• Collaborate with the Stock Manager to ensure a sufficient stock provision is available for upcoming events ensuring the stock process is understood and adhered to by the wider operations
• Liaise with the Stock Manager and Event/Venue Manager as appropriate to understand the requirement of brand partner promotions on site and in turn communicate to the operations teams to ensure successful implementation and revenue optimisation.
• Liaise with the Head of Staffing and Event/Venue Manager to ensure sufficient notice is provided to fulfil all staffing
• Manage and develop the F&B operations team; monitoring, and leading by example, and tackling any performance issues as they arise, liaising with the HR Department as
• Establish, implement and develop divisional standards, policies, processes and measures to ensure performance meets the needs of clients, partners and the
• Liaise closely with client representatives to obtain all necessary event information and ensure their needs are fully
• Ensure Health and Safety regulations are communicated and adhered to by all event personnel, updating policies and practices when necessary and taking the required action when these are not
• Ensure all financial information is effectively communicated and understood by the wider operations
• Assist in the detailed analysis of events and bars post-event against forecasts, identifying areas of underperformance and/or inaccurate forecasting, and making recommendations for improvement where
• Take into consideration sustainable solutions and best practices to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.
• Any other duties that may be required from time to time for the smooth running of the business.

KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED

Essential

• A minimum of 3 years’ experience managing operations in a high volume, event-lead
• A good understanding of project management.
• Knowledgeable of food safety & HACCP.
• Excellent communicator with great interpersonal skills and the ability to build effectivebusiness and customer
• Customer focused and driven by results and
• Good commercial sense with effective negotiation
• Demonstrable ability to lead a team, managing performance, coaching and handling
• Good administrative skills and attention to
• Full experience of current Health and Safety legislation and practical
• Good level of literacy and numeracy and proven ability to forecast and manage
• Good organisation and planning skills, and an understanding of the need to forecast andmanage stock
• Confident and competent user of MS Office, with the ability to create and manipulate datausing
• Physically fit and strong with high levels of
• Current full UK driving

 

Desirable

• Trained and qualified in Health & Safety to IOSH or NEBOSH
• Operational event
• Project Management planning tools.

ABOUT YOU

• Independent and able to use your initiative to solve
• Resilient, operates well under
• Dependable, honest, good sense of
• Results driven and customer
• Entrepreneurial
• Able and willing to stay away from home