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Themed Events – Venue Manager


Freemans Event Partners are the leading provider of event and stadium public food and beverage in the UK. We operate at over 400 events each year, working in partnership with prestigious sporting and entertainment venues such as Silverstone Circuit and Twickenham Stadium and have established excellent supplier relationships with market-leading partners across numerous platforms.

We are currently looking for a Venue Manager to plan, deliver and oversee an event based in Cheshire. The successful candidate will collaborate with and co-ordinate all internal and on-site stakeholders, ensuring we deliver a first-class service for our clients, customers, and suppliers; maximise the profitability of the event; and comply with all company & 3rd party legislative requirements.

The main duties and responsibilities will include; 

  • Oversee the set-up of each event day, liaising with the on-site client, sub-contractors, and suppliers as appropriate, ensuring all units and hire equipment are operated according to plan.
  • Monitor all aspects of sub-contractor presentation and performance on event days to ensure that company operating standards, policies and procedures are adhered to, directing, troubleshooting, and taking remedial actions as required.
  • Ensure all activity, both front and back of house, complies with client policies, procedures, and safe systems of work for health and safety and food hygiene.
  • Oversee the daily post-event closedown, to ensure that the site is left clean and tidy; all equipment is stored or returned properly, all revenues are reconciled, and the cash is secured; company and client reports are completed and submitted.
  • Provide the Director with a detailed analysis post-event to include sub-contractor performance, site efficiency, support equipment, problems encountered, and solutions implemented, suggestions for improvement.
  • Assist with on-site credit control as required, resolving issues with on-site clients and sub-contractors to secure payment.
  • Contribute to the overall performance of the event through making recommendations for improvements to the on-site policies and procedures, costs savings and new product/service offerings.
  • Manage the on-site client relationship through understanding their needs, keeping them informed, meeting their expectations of the operation and on-site services as appropriate.
  • Undertake detailed and accurate planning for each event, ensuring all sub-contractor, logistical, staffing, and health and safety requirements are considered, prepared and implemented.
  • Provide comprehensive information packs to sub-contractors (including SFC operators) including anticipated attendance and logistical limitations, “must stock lists”, retail tariffs and passes as appropriate.
  • Always oversee the welfare of your team (both on and off site), ensuring they are transported safely, appropriately accommodated, receive appropriate breaks, and are treated respectfully in line with all company policies.
  • Supervise all aspects of your team’s performance; monitoring, encouraging, coaching, guiding, and leading by example, and tackling any performance issues as they arise, liaising with HR Department as appropriate.
  • Perform any other duties that may be required from time to time for the smooth running of the event.
  • Take into consideration sustainable solutions and best practices to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.

We are looking for candidates with the following knowledge, skills and experience; 

Essential

  • Demonstrable experience of effectively leading a team including managing performance, coaching, and handling conflict.
  • Excellent communicator with great interpersonal skills and the ability to build effective business and customer relationships.
  • Customer focused, driven by achievement and results, with the ability to present and sell an extended service offering.
  • Able to demonstrate strong commercial acumen, with a good grasp of profit and loss and the ability to apply to operational decisions.
  • Good standard of administrative, numeracy and literacy ability, and fully IT literate (Excel to Intermediate level).
  • Proven ability to manage a retail area including presentation, customer service and cash handling.
  • Good working knowledge and practical application of Food Hygiene legislation.
  • Good understanding of, and commitment to, working within best practice in relation to Health and Safety.
  • Full valid UK driving licence.

Desirable

  • Minimum Level C in GCSE Maths and English.
  • Qualified and competent in site-based health and safety requirements.
  • Qualified and competent First Aider.
  • Level 3/4 Food Hygiene Certificate (Not essential, training given if appropriate)
  • Personal Licence Holder and able to act as Designated Premises Supervisor.

About you; 

  • Able to work independently.
  • A high level of stamina.
  • Flexible, adaptable, and calm when working under pressure.
  • Positive, self-motivated, good sense of humour.
  • Resilient, tenacious, good attention to detail.
  • Pragmatic approach to problem solving, ability to use their on-site initiative as required.
  • Honest and dependable.
  • Passionate about events, brands, and food & beverage service in high output environments.
  • Able and willing to stay away from home frequently, and regularly work weekends.

In return for your hard work, we offer many great benefits…

  • 28 day holiday allowance per year plus bank holidays on top.
  • Life cover, income protection, company matched pension scheme, employee assistance programme and eyecare vouchers.
  • The opportunity to earn some extra cash by using our refer a friend programme.
  • We also have fortnightly team lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!
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