Client Development Director

Freemans Event Partners are the leading provider of event & stadium public catering in the UK; we operate at over 400 events a year, working in partnership with prestigious sporting and entertainment venues such as Silverstone and Wembley, and enjoying excellent supplier relationships with market-leading brands. We are a dynamic and rapidly expanding business, with a focus on continuous improvement and growth.

Our Concessions division is looking for an individual to join their team, as the Client Development Director. This is a key position within the Concessions business, influencing and supporting the strategic direction of the division, with responsibility for the development of existing and new business in alignment with the Divisional and Group strategies. The incumbent has responsibility for strengthening the Group’s brand and growing its new and existing client base, with the overall objective of creating growth and financial return on investments made.

Days of Work: 5 in 7 days per week

Location: Gloucester and various UK event sites

Contract Type: Permanent

MAIN DUTIES AND RESPONSIBILITIES 

Core:

  • Cultivation of new relationships with customers and suppliers in line with the strategic direction of the business
  • Ownership, support and management of all tenders and proposals at Group level, negotiating effectively to ensure both retention of existing business and successful on-boarding of new business
  • Provision of regular and clear insight to internal/external stakeholders and end users regarding solutions and capabilities, thereby creating understanding and managing expectations
  • Mapping sales opportunities for the Group
  • Attend industry events to network and create leads

Broad:

  • Strong input into the development of the Concessions strategy in line with the Group’s strategy and maximising the Concessions event calendar
  • Keeping abreast of industry news, market trends and developments and identifying challenges and opportunities for the business
  • Development of existing relationships with key customers and suppliers through continuous engagement, ensuring the solutions are fit for purpose and keeping them updated on suitable solutions to meet their developing needs
  • Ownership of the on-boarding process for new contracts
  • Working closely with the Director of Events and Finance Business Partner to ensure the performance of business operations, including setting, working to and achieving targets and KPIs
  • Close liaison with the Marketing Manager to secure maximum marketing support from brand partners, to develop joint promotional activity and to optimise event opportunities
  • Travel to customers, business meetings and events across (and possibly outside) the UK on a regular basis
  • Any other duties that may be required from time to time for the smooth running of the business

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Essential:

  • Solid experience of business development or sales and marketing
  • A previous track record in management within a SME or at divisional level
  • Proven experience of achieving sales targets and business development success
  • Proven ability in leading, coaching and motivating high achieving teams
  • Proven experience of working with Salesforce
  • ICT literate, with intermediate Excel skills as a minimum
  • Strong communication skills, both written and verbal
  • Ability to build solid customer and supplier relationships
  • Excellent level of numerical ability with outstanding attention to detail
  • Comfortable working under pressure in a competitive market place to gain market advantage
  • Full UK Driving Licence

Desirable:

  • Experience of operating within Quality Management Systems and utilising EPOS/WMS
  • Experience using Sage computer systems
  • Committed to continuing professional development, and maintaining/enhancing industry knowledge

PERSONAL CHARACTERISTICS 

  • Independent and able to use initiative to solve problems
  • Resilient, operates well under pressure
  • Dependable, honest, good sense of humour
  • Results driven and customer focused
  • Entrepreneurial flair
  • Able and willing to stay away from home frequently

In return for your hard work, we offer a generous 28 days holiday allowance plus bank holidays on top, life cover, income protection, company matched pension scheme. As well as a fantastic, fun working environment with fortnightly team lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals.

For the full job description, click here.

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